by admin | May 6, 2021 | Case Studies - How To
In this tutorial I am going to show you how to calculate the difference in hours/days/working days between two sets of dates. Put away our calendar/s and learn how to use these formulas instead. You can download the completed file here You can view the video...
by admin | May 3, 2021 | Case Studies - How To
I was recently asked by a participant in a class for some help with analysing case time duration – basically what was the average time duration from the opening of a support case to it being closed off and what time band it fell into. This required the use of...
by admin | Apr 26, 2021 | Case Studies - How To
In this video I want to show you how you would set up a calendar to use in Excel. We will be using the Text() function to extract days and months and then Conditional Formatting to show up the different types of leave. You can download the completed file here. You can...
by admin | Apr 5, 2021 | Case Studies - How To
What happens if you get a list of names and emails from a colleague/customer but they are in a format that you can’t use e.g. someone has CC’d you on the email but you need to have them in proper cleaned up format… In this video I use a file from my...
by admin | Mar 22, 2021 | Case Studies - How To
In this video I show you how to calculate a location allowance but only when certain conditions are met – the Ref number has to be higher than a certain figure and it’s only paid when the employee is from one of four departments. However it also has to be...
